Terms and conditions


1.1. "Lessor" – the company IQ IMPERIUM d.o.o. with headquarters at: Obreška cesta 105, 10020
Zagreb, Croatia, OIB: 20683008416.

1.2. "Lessee" – natural or legal person who or on whose behalf the vehicle is rented. In the Lease Agreement
vehicle listed as "Lessee" and is responsible for compliance with all points of these General Terms and Conditions
and the Lease Agreement.

1.3. "Agreement" – an individual rental agreement that is signed when taking over the rental vehicle in
which is authorized to use the vehicle, defines the collection and return of the vehicle, coverage, equipment and services
included in the rental price and the rental payment method. The contract also contains information on mileage status, quantity
fuel, damages and possible defects on the rented vehicle and other rights and obligations that both
the contracting parties fully accept with their signature.

The condition of the vehicle at the time of issuance and the General Terms and Conditions are considered part of the Vehicle Rental Agreement.

1.4. "Driver/Additional Driver" – natural person listed in the Rental Agreement as "User" who signs
Lease Agreement and takes over the vehicle, responsible for compliance with all provisions of the Lease Agreement.

1.5. "User" - Renter, Driver and Additional Driver in the following text of the General Terms and Conditions of Rental mean
in one word - User.

1.6. "Vehicle" is the rental object of the Agreement, the data of which are specified in the Agreement.


By signing the contract, the user confirms that he is taking over the vehicle in good condition, suitable for the contract
use, with all associated equipment and accompanying documentation.

The driver who takes over the vehicle on behalf of the User of the legal entity and signs the Agreement that he is authorized to do so, and
guarantees and is responsible to the Lessor, jointly with that legal entity, for the respect and fulfillment of all
obligation from this Agreement.

By signing the Agreement, the User guarantees the Lessor that he meets the general requirements of the minimum age for management
motor vehicle and that he has the necessary documents for driving a motor vehicle, in accordance with the positive
regulations of the Republic of Croatia, and which he is obliged to provide in the original to the Lessor for inspection, while a copy of the same
remains in the Lessor's possession, as an attachment to the Agreement.

Even after the termination of the Agreement, the user is considered responsible for traffic violations committed during
duration of the Agreement.


Before taking over the rental vehicle, the user is obliged to pre-authorize his credit card at
the amount determined by the Lessor according to his assessment, depending on the class of the vehicle, duration of the lease, coverages, etc.

By signing the Rental Agreement, the User authorizes the Lessor to charge all amounts for daily rent according to
the agreed tariff, daily allowances (purchased coverage, additional equipment and services), as well as incurred costs
which are calculated, and all according to the valid Price List, by debiting the User's account.

User's account means the credit or debit card account for which the pre-authorization was performed or other
agreed account.

The Lessor may charge the amounts to be paid by debiting the User's account during or after
end of the lease, when it determines the existence of the User's obligation, that is, the User can pay such costs in
agreement with the Landlord, which is the Landlord's free choice.

If the User settles the costs by direct payment to the Lessor's account, he is obliged to do so in
the specified invoice payment deadline.

In case of delay, the User is obliged to pay the Lessor the statutory default interest, as well as all actual interest
incurred additional costs.


By signing the contract, the User declares that he is aware of all the obligations listed below, and that they

4.1. that after the termination of the lease, the vehicle will be returned to the place and within the period determined by the Agreement, in condition, s
equipment and the amount of fuel in which he took it, that is, even before the agreed deadline, and on request

4.2. to request the extension of the contracted duration of the lease, as well as all other changes regarding the lease
The lessor, in writing, at least before the end of the lease term itself, while otherwise the lessor
authorized to report the disappearance of the rented vehicle;

4.3. that the vehicle will not overload, be used for driver training, transport or tow other vehicles or trailers, for
paid transportation of passengers, for races, endurance tests, speed tests, for illegal acts;

4.4. that the vehicle will be used only by the driver or an additional driver, for their own needs and in accordance with the purpose of the vehicle and
that the vehicle will not be used by unauthorized users and third parties;

4.5. that he will use the vehicle properly and treat the vehicle with the attention of a good host/businessman;

4.6. that when he leaves the vehicle, he will always lock it with the windows closed and take the keys and
vehicle documentation and always have them under personal control;

4.7. that he will drive only on public roads, without the influence of alcohol or narcotics, respecting all traffic
traffic regulations and regulation;

4.8. that they will take care of the regular technical condition of the vehicle, i.e. regularly check the cooling liquid,
oil, other fluids, tire pressure, etc.

4.9. when this is indicated by the signal instruments in the vehicle or if the User considers that the vehicle requires it
servicing, he is obliged to report to the Lessor in order to carry out regular services and send the vehicle to
authorized service workshop, as well as for performing other service activities and other repairs. IN
in case of damage to the vehicle or damage to the vehicle due to non-compliance with the provisions of these General Conditions, the User is obliged
to compensate for all the resulting damage and possible lost earnings due to the impossibility of performance
basic activities by individual vehicle.

4.10. that the vehicle will neither transport nor allow the transport of more passengers or goods than the maximum allowed
stated in the traffic license, i.e. the vehicle and that they will not make any modifications to the vehicle;

4.11. that the vehicle will not be driven outside the borders of the Republic of Croatia, unless he has previously announced it, for what reason
The lessor may charge an additional fee in accordance with the Price List. In case of violation of cross-border i
territorial restrictions on the use of the vehicle, all insurance for the User from point 8 of these Terms and Conditions ceases
be valid.

4.12. that he will bear all costs related to vehicle operation, fuel, tolls, bridge tolls, parking fees, misdemeanor fees
and other similar fees,

By contract, the User gives the Lessor the authority to charge all traffic without prior notice
violations and parking and other penalties, determined by the law of the country where the vehicle is driven, and committed for
the duration of the lease, regardless of when it was established or due, increased by any manipulative ones
charges, debit the credit or debit card specified on the front of this Rental Agreement;

4.13. yes, the Lessee, a legal entity, exceptionally, with prior written notice and consent
The lessor can give the rented vehicle as a driver to his employee who meets the prescribed conditions, and he is
in that case, it is mandatory to familiarize yourself with these rental conditions and the driver's responsibilities, which in no case is not the case
reduces the responsibility of that legal entity for compliance with these Terms and Conditions and the Rental Agreement.


In case of vehicle damage, lack of equipment or accessories, missing documentation, license plate or
vehicle keys, the User compensates the damage according to the valid Price List.

The user of the vehicle is responsible if the engine or drive mechanism of the vehicle is damaged (for example
due to lack of oil, coolant and other fluids in the engine), as well as in cases of damage
crankcase, damage to the clutch (the so-called burnt clutch), damage to the vehicle's undercarriage, losses/damage
documents and vehicle keys, loss/destruction of license plates, damage to the interior of the vehicle,
burnt seats, improper fueling or other malfunctions caused by the user's carelessness
or the driver of the vehicle (for example, careless driving or driving off paved roads). In all of the above
cases, the User of the vehicle reimburses the Lessor for the entire amount of vehicle repair costs and
additionally, the amount of the lost daily vehicle rental according to the current price list of the Lessor for the time
the duration of the repair, but not more than 30 days, and all other resulting damage, such as the costs of towing the vehicle
or reduced value of the vehicle. The user or the person to whom the user gave the vehicle for use, takes over
the obligation to use the vehicle according to the manufacturer's instructions, as well as the use of diesel or unleaded fuel according to
according to the manufacturer's instructions. All damages resulting from non-observance of these instructions are not covered by insurance and
fall to the detriment of the User of the vehicle.


In the event of a traffic accident, damage, breakdown, theft, theft, malfunction of the vehicle or similar
circumstances the User is obliged to:

protect and insure the vehicle against deterioration and the occurrence of even greater damage, until it is taken over by the party
record names and addresses of participants and witnesses;
call the competent police and secure their record, except in the case of an operational malfunction;
without delay, make a statement about the event at the nearest office of the Lessor.
The user of the vehicle is obliged to report any damage to the vehicle to the police, in case the User does not insure
police record, fails to make a statement, and fails to provide a breathalyzer test for the driver, all costs of damages in connection with s
due to damage or loss of the vehicle, the full amount, including the lost one, will be borne by the User of the vehicle
profit in the amount of daily rent due to non-use of the vehicle for the duration of the repair, up to a maximum of 30 days,
regardless of the User's fault for that event and whether the User accepted and paid for part of the responsibility
shared damage (CDW+) or shared damage buyout (SCDW).


The Lessor will compensate the User for the necessary costs for oil, lubricant, regular servicing and others
necessary light repairs that occurred during the rental, except for the costs of washing the rented vehicle, a
based on the invoice presented upon payment.

For the reimbursement of the mentioned expenses, the User must obtain the consent of the authorized person of the Lessor, u
otherwise compensation will not be possible. The User is obliged to hand over a valid invoice issued by the Lessor to the Lessor
the legal entity that performed the service is IQ IMPERIUM d.o.o., Obreška cesta 105,
OIB20683008416, which is a prerequisite for payment of compensation.

Vehicle condition form ("Check out/in report") – an internal document of the Lessor that contains all essential information
about the vehicle before and after renting, especially the condition of the mileage and equipment, the amount of fuel, damages and
possible defects on the rented vehicle. The vehicle condition form is considered an integral part
of each Rental Agreement and the Driver is obliged to sign it before and after the end of the Rental Agreement.


The user can reduce the risk and amount of liability for damages by accepting appropriate coverages, under
provided that the damage was not caused by violating the provisions of these Terms and Conditions, the Rental Agreement and legal regulations,
i.e. intentional or improper use of the vehicle.

Reduction of liability for damage or theft with participation in damage (CDW/TP); by accepting the user of the vehicle
can reduce its liability for damage or theft, and that for the difference between participation in damage (deductible) and the full
amount of damage.

Passenger Accident Cover (PAI); the driver and passengers are insured against death and disability until
amounts prescribed by the insurance company where all the Lessor's vehicles are insured.

Redemption of part of the liability for participation in damages (CDW+); by accepting and paying the daily coverage
The user can limit his liability for damage to the vehicle.

Buyout of liability for damage to tires, undercarriage and glass (WUG); by accepting this fee
cover is contracted for the destruction/damage of tires, rims or rim covers, destruction/damage
vehicle undercarriage and vehicle windows.

Redemption of Comprehensive Liability for Damage Participation (SCDW); by accepting and paying the daily coverage
The user can additionally limit the total liability for damage to the vehicle. By paying SCDW-coverage they are not
covered risks: destruction/damage of tires, rim or rim cover, destruction/damage of the lower
vehicle system, vehicle interior (unless the interior was damaged in an accident), all vehicle windows and
all damage without police record.

By signing the Rental Agreement, the User authorizes the Lessor to give the credit card holder, or someone else
by another payment method, charge all costs of repair, damage or loss, up to the amount of the franchise or the full amount
the amount of damage if he did not comply with these general rental conditions, and those that were discovered after the vehicle
returned, and the User did not inform the Lessor about it in accordance with the vehicle return procedure.
The insurance does not cover damage caused in risky areas or in war zones, nor in the event that
rented vehicle used outside the borders of the Republic of Croatia, in transit through the town of Neum, transportation on the ferry and to
islands, without the written consent of the Landlord.


The user provides personal data voluntarily. User's personal data is required in the realization process
requested services.

The lessor uses and processes personal data in accordance with current regulations on the protection of personal data.


The Lessor is not responsible for damage suffered by the User due to a delay in the delivery of the vehicle, as well as for damages
which would occur to the User due to a breakdown of the vehicle during the rental period.

The Lessor has the right to terminate the Lease Agreement and immediately take possession of the vehicle if the User does not
acts or fails to act in accordance with any provision of these Terms, the Rental Information or the Agreement on
rental, or if the vehicle is damaged. Termination of the Lease under this provision does not affect other rights
To the lessor according to these Terms and the Lease Agreement.

The lessee has the right to terminate the rental agreement and immediately return the vehicle to the lessor if
The Lessor does not comply with any provision of these Terms, the Rental Information or the Agreement on
rental, and if the vehicle was taken over from the Lessor in a technically defective or in any sense risky for
security of the Lessor.

In the event of any breach of these Terms, the Rental Information or the Vehicle Rental Agreement by
The Lessor, the Lessee has the right to submit complaints/complaints about the services provided by

The lessor, in writing to the address of the headquarters of IQ IMPERIUM d.o.o., Obreška cesta 105, HR-
10000 Zagreb.

By signing the Lease Agreement, the User accepts the Lease Agreement and all its provisions, a
by accepting the insurance coverage from Article 8, he also accepts the insurer's insurance conditions for those types
insurance with which he is familiar.

Amendments to the Lease Agreement can only be made in writing, and oral amendments
are invalid.

In the event of a dispute under this Agreement, the parties agree to the local jurisdiction of the court of actual jurisdiction in
Zagreb with the application of Croatian law.

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